Due to information technology being more mobile today than ever before, the capabilities of the field service technician have expanded. Mobile devices can help technicians perform the same tasks that, just a few years earlier, had to be performed at call centers, or at headquarters or branch offices.
This Quick Start Guide to field service tools from CompTIA acquaints you with the decisions you should make before investing in mobile technology for servicing your customers in the field. Find out how much time your technicians could save if their field software were more efficient. Will they be near connections to available bandwidth, or will they be working in dead zones? The answer could affect whether they’re able to use many field service tools in all locations.
Field service operations require greater connections than just the one to headquarters. They’ll need contact with suppliers, parts warehouses, shippers, and perhaps even backup expertise. Download this guide, and find out the decisions you’ll need to make before your field technicians make the move to mobile.
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