What are the information technology needs for businesses with 500 or fewer employees? How should an IT services firm address these businesses differently from large enterprises and major corporations? SMBs, by the U.S. Small Business Administration definition, employ just fewer than half of all the nation’s private sector employees, and provide some 37 percent of all technology jobs. Shouldn’t these minor firms be treated as major customers?

This CompTIA research report presents the results of a December 2014 survey of some 500 U.S.-based professionals employed by SMBs. Learn the technology priorities that are particular to this important segment of the American economy. Here’s some of what you’ll discover:

  • Cost control is key. The biggest strategic priority was reducing costs and controlling overhead, for nearly three SMBs surveyed in five.
  • Analytics remains a challenge. While reaching new customers was nearly as strong a priority for these SMBs, using data analytics and managing competitive threats tied for the bottom of the list.
  • E-commerce is fine like it is. Fewer SMBs surveyed cited the need to improve their efforts in e-commerce, than any other business need.
  • Help is always welcome. Greater than seven SMBs in ten said they contracted for services from an outside IT firm at least once in the preceding twelve months.

The smallest businesses don’t always have the luxury of devoting individual full-time staff to IT administration or IT security. Download this research report now and learn how your firm can address their unique requirements.

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